FAQ Page

Frequently Asked Questions

If you have any other questions, please reachout. We will be glad to assist.

At Osterick, we offer a comprehensive range of ServiceNow services designed to help businesses unlock the full potential of the platform. Our services cover everything from strategy and implementation to ongoing support and optimisation, ensuring your organisation stays ahead of the curve in today's rapidly evolving business landscape.

Our team has breadth of experience across various industries, including healthcare, education, finance, retail, manufacturing, and technology. Our certified team of ServiceNow consultants have expertise across different products and applications, including ServiceNow ITSM, ITOM, HRSD, CSM, GRC, PA, Service Portal, Custom Application and Complex 3rd Party Integrations.

Enhancing your ServiceNow platform can lead to increased efficiency, improved user experience, and better business outcomes overall. Our team can work with you to identify areas for improvement and create a customized roadmap for your enhancement project.

We take a collaborative approach, working closely with your team to understand your unique needs and goals. Our process includes thorough analysis and planning, development of a customized solution, and rigorous testing to ensure a smooth rollout.

The timeline for a ServiceNow enhancement project can vary depending on the scope of work, but we aim to complete projects in a timely and efficient manner. We will provide you with a detailed timeline and regular updates throughout the project.

The cost of a ServiceNow enhancement project will depend on the scope of work and other factors. We will work with you to provide a transparent and detailed proposal outlining the project cost and timeline.

Yes, we have completed many successful ServiceNow platform enhancements for clients across various industries. We can provide you with case studies and references upon request.

Data security and confidentiality are of utmost importance to us. We have strict security protocols in place to protect your data and ensure that it remains confidential throughout the project.

We understand the importance of keeping costs under control. Our team will provide you with a detailed proposal and will work closely with you to ensure that the project stays within budget. We will provide regular updates and work with you to make any necessary adjustments along the way.

Our team will provide you with ongoing support to ensure that your system is running smoothly and efficiently. We offer a range of support and maintenance services to help you get the most out of your investment in ServiceNow.