ServiceNow Partner & Authorised Reseller

We Make Service Now Work For You

Osterick delivers ServiceNow solutions built around your people, processes, and goals, so the platform truly works for your business.

5/5

Proven CSAT

10+

Years on Platform

25+

Certifications

CTA

Led Architecture

New Authorised ServiceNow Reseller — licences, implementation, and support. One partner, no middlemen.

Trusted credentials

What we do

Four Ways We Deliver Value

From first deployment to long-term platform evolution — Osterick stays with you at every stage. Each offering maps to where you are in your ServiceNow journey.

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A Pure-Play ServiceNow Partner Built for Outcomes

Not a generalist consultancy. Not a body shop. Every person at Osterick lives and breathes ServiceNow — and every engagement is led by certified architects.

10+

Years on ServiceNow

Deep platform expertise across every major release

5/5

Proven CSAT

Perfect score across every client engagement survey

25+

Certifications

Mainline certifications including CTA, CSA, and CIS

Specialist

Partner tier

Fastest growing ServiceNow partner in Australia

“Osterick® — limitless opportunities on ServiceNow.”

Osterick was built on a simple belief: ServiceNow should work for your business, not the other way around. We’re a specialist partner — which means we do one thing and do it exceptionally well. Our CTA-led delivery model ensures architecture decisions are made by the most certified people in the room, not delegated to juniors.

We’re also an Authorised ServiceNow Reseller — meaning licences, implementation, and ongoing support all come from one partner. No middlemen, no finger-pointing, no gaps.

The team were committed to delivering our outcome. They took the time to understand our objectives and any problems identified — providing options to ensure we had the best outcome while maintaining our system design principles.

Customer

HRSD Implementation · Client Survey

★★★★★ 5/5 CSAT — verified client survey

Pure-play focus

We do one thing and do it exceptionally well. No Salesforce, no SAP, no distractions. 100% ServiceNow, 100% of the time.

CTA-led architecture

Every engagement is architected by ServiceNow Certified Technical Architects. Decisions are made at the top, not delegated down.

Agile delivery

Certified Engagement Manager leads end-to-end. No separate project manager, no bloat. You deal with the people doing the work.

Full lifecycle partner

Advisory, implementation, managed services, and AI — plus licensing. One partner from roadmap to run. No handoffs, no gaps.

How we deliver — 5-phase methodology

Typical engagement: 12–16 weeks · Agile · CTA-led

Initiate

Align goals, scope, and governance

→

Plan

Design architecture and delivery roadmap

→

Execute

Configure, build, and integrate

→

Deliver

Test, train, and deploy to production

→

Transition to Osterick Care or handover

#4 Case studies

Success Stories That Drive Business Impact

Discover how our tailored ServiceNow solutions solved complex challenges, optimized operations, and delivered scalable growth for our clients.

Information Technology

IT Operations Optimization

We streamlined incident management workflows, reducing resolution time by 40% and significantly improving overall service performance and team productivity.

5/5 Client satisfaction score

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Human Resource

HR Workflow Automation

Implemented automated onboarding processes that enhanced employee experience, reduced manual tasks, and improved cross-department collaboration across the org...

−40% Reduction in resolution time

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Proven ServiceNow

ServiceNow Solutions in Action

See how our expertise transformed processes, enhanced productivity, and created lasting value across diverse industries and enterprises.

60% Ticket deflection rate

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Follow Osterick on LinkedIn

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