🌟 Employee Spotlight: Dario Recalde 🌟
Experienced in ServiceNow CSM, ITSM, Portal, and Integrations, Dario brings expertise and energy to the team...
Hey 👋 ServiceNow Partner & Authorised Reseller
Osterick delivers ServiceNow solutions built around your people, processes, and goals, so the platform truly works for your business.
Licensed to sell ServiceNow directly
Fastest growing ServiceNow partner in Australia
Certified Technical Architect on every engagement
Perfect score across every client survey
#2 What we do
From first deployment to long-term platform evolution — Osterick stays with you at every stage. Each offering maps to where you are in your ServiceNow journey.
“We configure the platform around your processes — not the other way around.”
Structured, CTA-led ServiceNow implementations with a proven track record — 5/5 CSAT, 16-week typical delivery, and certified architects on every engagement. We understand your operating model before a single line of configuration is written.
“Think before you build — we help you ask the right questions first.”
Before you configure anything, you need to know what you’re building toward. We define your ServiceNow roadmap, governance model, and operating architecture — so every dollar of implementation spend lands in the right place.
“Go-live is the beginning, not the end — we stay with you.”
Most partners disappear after go-live. Osterick offers ongoing support, optimisation, and platform evolution — so your ServiceNow investment keeps delivering value as your business changes.
“ServiceNow’s fastest-growing area — and where Osterick is doubling down.”
Now Assist, AI Search, and the automation engine are production-ready for enterprise. We help organisations move past manual workflows and into intelligent automation that reduces effort, improves accuracy, and scales without headcount.
#3 Follow us
Not a generalist consultancy. Not a body shop. Every person at Osterick lives and breathes ServiceNow — and every engagement is led by certified architects.
Deep platform expertise across every major release
Perfect score across every client engagement survey
Mainline certifications including CTA, CSA, and CIS
Fastest growing ServiceNow partner in Australia
Osterick was built on a simple belief: ServiceNow should work for your business, not the other way around. We’re a specialist partner — which means we do one thing and do it exceptionally well. Our CTA-led delivery model ensures architecture decisions are made by the most certified people in the room, not delegated to juniors.
We’re also an Authorised ServiceNow Reseller — meaning licences, implementation, and ongoing support all come from one partner. No middlemen, no finger-pointing, no gaps.
The team were committed to delivering our outcome. They took the time to understand our objectives and any problems identified — providing options to ensure we had the best outcome while maintaining our system design principles.
We do one thing and do it exceptionally well. No Salesforce, no SAP, no distractions. 100% ServiceNow, 100% of the time.
Every engagement is architected by ServiceNow Certified Technical Architects. Decisions are made at the top, not delegated down.
Certified Engagement Manager leads end-to-end. No separate project manager, no bloat. You deal with the people doing the work.
Advisory, implementation, managed services, and AI — plus licensing. One partner from roadmap to run. No handoffs, no gaps.
#3 Follow us
Connect with Osterick on LinkedIn to discover valuable insights, company highlights, events, and opportunities shaping the future of digital workflows.
🌟 Employee Spotlight: Dario Recalde 🌟
Experienced in ServiceNow CSM, ITSM, Portal, and Integrations, Dario brings expertise and energy to the team...
Is your ServiceNow team spending more time maintaining the platform than innovating on it?
Is your ServiceNow team spending more time maintaining the platform than innovating on it?
🌟 Employee Spotlight: Dario Recalde 🌟
Experienced in ServiceNow CSM, ITSM, Portal, and Integrations, Dario brings expertise and energy to the team...
#4 Case studies
Discover how our tailored ServiceNow solutions solved complex challenges, optimized operations, and delivered scalable growth for our clients.
We streamlined incident management workflows, reducing resolution time by 40% and significantly improving overall service performance and team productivity.
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Implemented automated onboarding processes that enhanced employee experience, reduced manual tasks, and improved cross-department collaboration across the org...
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See how our expertise transformed processes, enhanced productivity, and created lasting value across diverse industries and enterprises.
View details →Create workflows that are smart, scalable, and ready to transform your business operations. Partner with us to unlock your organization’s potential.