Benefits of working with Osterick

Large enough to work on large enterprise projects but small enough to allow you to participate fully in engagements. We are structured enough to provide individualized mentoring and coaching, but flexible enough to give you exposure to many diverse practice areas.

Health Insurance

Ensure you against unexpected medical emergencies and keep your family’s finances stable during such a time.

Friendly Environment

Simply means having work and life style that are better for the environment. Its all about taking steps towards earth and better personal health.

Salary & Benefits

We will be very happy to hire you at your previous salary or at the high end of your experience on the field.

Current Vacancies:

Snr. ServiceNow ITOM Consultant

Submission Date: 27th April 2023
Melbourne, and Karachi

The role:

We are looking for an experienced ServiceNow Senior Consultant/Developer who will play a lead role in the delivery of ServiceNow Implementation projects and driving strategic transformational change of ITOM solution deployments.

Main responsibilities:

  • Delivery of consulting services to install, configure, and integrate software products from ServiceNow with a focus on the ITOM based products (discovery, service mapping, configuration management, event management)
  • Develop custom software solutions as required through scripting and software development
  • Prepare technical documentation as specified in customer contracts and as internally required
  • Support sales of software and services through demonstrations, Proof of Concepts, and customer presentations
  • Deliver projects on customer premise or remotely as required. Most engagements are remote.
  • Enhance customer knowledge in IT Operations Management with ITIL v3 framework
  • Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software.
  • Excellent verbal and written communication skills require.
  • Expertise and experience with ServiceNow ITOM products are required
  • ServiceNow experience with discovery, service mapping, and configuration management (CMDB) is crucial
  • Accreditations / certifications in ServiceNow System Administrator and products such as Discovery, Service Mapping, and ITOM are preferred
  • 2-5 years in a consulting position, delivering software implementation engagements
  • Experience in multiple application architectures and supporting technologies
  • Expertise with scripting languages such as PERL, JavaScript, Python, or Shell
  • Web service proficiency (REST, SOAP) as well as XML and JSON knowledge

ServiceNow Developer

Submission Date: 29th April 2023

The role:

The ServiceNow Developer position requires the candidate to take the lead in identifying, refining, organizing, documenting, and implementing business processes for the Department of State. This individual will work in direct collaboration with the customer and other subject matter experts to develop and/or re-engineer processes.

Main responsibilities:

  • Provides application support for the configuration, customization, and administration of the ServiceNow ITSM Product Suite
  • Provides application support for the configuration of platform capabilities to include Knowledge Management, Service Request Management, and Service Portal
  • Deploys core functionality in an out-of-the-box ServiceNow system
  • Generates workflows and integrations with latest ServiceNow technologies
  • Generates Automated Test Framework (ATF) tests associated with code produced
  • Work as part of an agile scrum team, supporting story point estimation, managing stories through their lifecycle, and actively participating in agile ceremonies
  • Manage multiple tasks by prioritizing based on client need and ensure quality standards and work performance
  • Works as part of a team on client engagements
  • Quickly adapt to customer dynamic environment and adapt their processes and foster innovative ideas
  • Design, prototype, implement, test, and deploy business rules, technical solutions such as client scripts, UI pages/actions/policies, scheduled jobs, import sets and transform maps, ACLs and notifications
  • Evaluate ServiceNow platform performance, isolate and debug software problems and make recommendations for problem resolution
  • Provide subject matter knowledge to the ServiceNow application and ability to implement modules and other third-party integrations and applications used within the environment to ServiceNow
  • Transform business needs from the customer to tangible items within ServiceNow, from using modules available to the platform or creating new modules and direct and help complete detailed documentation for workflows and services implemented within ServiceNow
  • Work with process managers to fully understand business functionality, pain points, and areas of improvement.

Required Qualifications And Experience

  • Minimum three years of recent experience as a developer with three plus years of hands-on experience developing and maintaining multiple ServiceNow instances
  • Bachelor's degree from an accredited college/university or a minimum eight years equivalent work experience
  • ServiceNow Certified Application Developer certification required
  • Extensive knowledge in ITIL and ITSM processes
  • Experience configuring and administering ServiceNow
  • Hands-on experience in ServiceNow Catalog/Service Portal modules
  • Ability to customize workflows, Business Rules and UI Scripts using JavaScript to create custom applications and configurations on the ServiceNow platform
  • Demonstrated strength in problem-solving, process improvement, and change management.
  • Strong interpersonal and team orientation skills in working with various levels of technical and business-oriented individuals
  • Passion for providing excellent customer service to all internal customers

Feel free to reach out to us anytime for if you would like to know more. We are always available to assist you.