The Power of Progress: Why Every Organization Needs a Maturity Model 
In a world where technology evolves at lightning speed, organizations face immense pressure to adapt. But how can businesses ensure that their transformation journeys are both strategic and sustainable? The answer lies in a maturity model—a roadmap that guides organizations through stages of growth, operational excellence, and innovation. 
A Gartner survey highlights that organizations using maturity models report a 25% faster progression toward their strategic goals, proving their undeniable value. 
 
What Is a Maturity Model? 
A maturity model is a structured framework that assesses an organization’s current capabilities, defines a clear vision for improvement, and lays out the steps needed to achieve desired outcomes. Whether it’s for IT services, customer experiences, or operational efficiency, a maturity model helps organizations evolve methodically. 
 
Why Is It Important? 
Clarity and Alignment: A maturity model aligns teams by defining a common vision and language for progress. It ensures that all stakeholders are working toward the same goals. 
Identify Gaps and Opportunities: By evaluating current capabilities, organizations can pinpoint areas of improvement and prioritize resources effectively. 
Measure Success: Maturity models provide measurable benchmarks, allowing organizations to track progress and demonstrate ROI to leadership. 
Future-Proof the Organization: They help organizations stay competitive by providing a scalable and adaptable roadmap for growth. 
 
Real-World Application: IT Service Management (ITSM) 
For instance, in the realm of ITSM, maturity models enable organizations to progress from basic ticketing systems to a fully integrated, automated IT ecosystem. By moving through stages such as implementing workflows, integrating systems, and optimizing processes, organizations unlock greater operational and business value at each step. 
 
How Osterick Can Help 
At Osterick, we believe maturity models are not just tools—they are transformative frameworks for success. Our expertise in ServiceNow implementation empowers businesses to create custom maturity models tailored to their unique needs.